Refund Policy

Cancellation and Refund Policy
Last updated: 30 October 2026

1. Booking and deposit
To reserve a session, I ask for a deposit of 20%, which is deducted from your final invoice. The balance is due within 2 days of completion.

2. Changing or cancelling a session

  • 48 hours’ notice or more: You can reschedule free of charge or cancel for a full refund of your deposit.

  • Less than 48 hours’ notice: The deposit is retained, because the time was reserved for you and could not be offered to anyone else.

  • No-show, or not reachable at the agreed time: The session is forfeited, and the deposit is retained.

  • If I need to cancel or reschedule, I will give you as much notice as I can and offer you the next available date or a full refund, whichever you prefer.

  • Exceptions for illness, bereavement or emergencies are considered in good faith. Please tell me as early as you can.

3. Consultations

  • Free consultations: Cancel or reschedule with 24 hours’ notice.

4. Your right to withdraw (consumers)
If you are a consumer, you have the right to withdraw from this contract within 14 days of booking, without giving a reason. To withdraw, send a clear statement to hello@goodspacesbyzoi.com. If you have asked me to begin work within the 14 days, you will pay for the part of the service already provided up to the point you told me you were withdrawing. Any other payment will be refunded within 14 days of your notice.

5. If you’re not happy with the work
Tell me within 7 days of the session, so I can put it right while it’s fresh. If we agree the work did not match the plan in your signed Service Agreement, I will redo the affected part at no charge. I don’t refund hours already worked simply because items were kept or let go differently than expected, since you control those decisions.

6. Things that are outside refund

  • Time spent on decisions, sorting and set-up that has taken place.

  • Third-party costs I paid on your behalf (donation transport, disposal fees, purchased products), which are passed through at cost with receipts.

  • Items sold on your behalf: sales are final once a buyer has paid, and my commission is due on completed sales.

  • Purchases of storage or organizing products: returns follow the retailer’s policy, and I will help you with the return.

7. How refunds are paid
Refunds go back to the original payment method within 14 days of confirmation.

8. Contact
Zoi Papalaskari, hello@goodspacesbyzoi.com, +30 21 0 748 1290.

Questions are welcome before you book.